Retailors and The Next Digitals: A successful partnership in the world of sports retail

In the dynamic world of sports retail, efficient operations are essential for success. Retailors, a leading retailer and partner of Nike, was looking for a new partner to optimize their NetSuite environment. The Next Digitals (TND) proved to be the ideal match, with their proactive approach and expertise in NetSuite support.

A background sketch of Retailors

Retailors is a retail company that operates worldwide in the sports, athleisure and urban segments. As part of the Fox Group, they work with major brands such as Nike, Foot Locker and Converse. With offices in Europe, Australia, New Zealand, Canada and Israel, Retailors is a major player in the international retail market.

“The partnership with The Next Digitals is very pleasant.
They are proactive and come up with suggestions themselves.” 

– Meltem Figengül Seref, CFO/COO assistant at Retailors –

Searching for a new Netsuite support partner

Retailors was looking for a reliable partner As the experience with their previous partner was ad-hoc and reactive, which is why they started looking for a more proactive and experienced party.

The Next Digitals

Edwin van Kersbergen of The Next Digitals initially contacted Retailors. After the first conversations, it quickly became clear TND was the right partner. TND’s expertise in NetSuite and their dedicated focus on support, instead of combining implementation projects, particularly appealed to Retailors.

The results

The collaboration between Retailors and TND has led to significant improvements in Retailors’ business operations. Some of the most important results are:

• More efficient sales processes: The integration of the Point of Sale (POS) system into NetSuite ensured that sales figures can be viewed in real time. This led to more efficient processing of transactions and better insight into sales results.
• Optimization of the NetSuite environment: TND helped Retailors to detect and resolve incorrect log files and with that to optimize the available diskspace. This saves costs and resulted in a faster and more efficient system for the end-users.
• Proactive support: Retailors appreciates TND’s proactive approach. TND makes suggestions for improvements and provides quick support for any problems.
• Improved communication: The biweekly meetings ensure clear communication and the determination of the right priorities.

The benefits

The collaboration with TND has brought Retailors the following benefits:

• Reliable partner: TND is a reliable partner that supports Retailors with all their NetSuite-related questions and problems.
• Expertise: TND’s expertise in NetSuite has helped Retailors to optimize their system and work more efficiently.
• Proactivity: TND’s proactive approach ensures that Retailors is always one step ahead.
• Fast support: TND provides fast and efficient support, so that any problems are resolved quickly.

Success story

The collaboration between Retailors and The Next Digitals is a success. TND has helped Retailors optimize their NetSuite environment and operate more efficiently. This has led to significant improvements in Retailors’ business operations and has helped them strengthen their position as a leading player in the sports retail market.

Recommendation

Retailors highly recommends The Next Digitals as a partner for companies looking for a reliable, proactive and knowledgeable NetSuite partner.